![]() We reviewed your case and there seems to be some confusion due to the misinformation shown on the billing page for grandfathered accounts, and we are truly sorry about that. It is true that subscriptions will be grandfathered for as long as you stay on the same plan. We sincerely apologize for the inconvenience you've experienced. Reach out to us if you have more questions through our Support Contact Form at. Here's a link to the guide about how to enable Payment Authorization. Additionally, if you want to charge your customers manually at a later date, you can enable Payment Authorization in the payment settings. To properly collect payments, you can integrate your form available payment integrations such as Stripe, PayPal, Square, etc. We have reactivated your account again but we request you to remove the credit card fields on this form "A*******d Standard Info Request" or delete this form if it's no longer used. Please be reminded that collecting sensitive information such as credit card details is against our Terms of Use. We also found out that your account was suspended for violating our terms. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes. If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. In order to ensure that your account stays secure, please reset your password today and do not share your login credentials with others. It is a violation of our Terms of Use to share login credentials with other individuals. Just to clarify, our standard plans (Free, Bronze, Silver, and Gold) are individual, single-user plans. We're sorry you're experiencing this issue and for the delayed response here.
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